Refunds and Returns

How To Return Goods?

If Your order arrives and You decide that its “not You”, We are happy to exchange it for another Goods of the same value (please bear in mind that additional shipping charges will apply).

Unless the Goods are deemed to be defective, non-stocklist items or Goods made to Your specifications are not acceptable for credit or return.

If You would like to return a Goods please contact Us on +06 876 6030 between business hours 8.00am-5.00pm Monday to Friday, except public holidays or email to arrange this.  We recommend that You have Your order details ready and available for Us to process any requests in a timely manner.

The Goods must be returned within fourteen (14) days of the purchase date, in its original conditions (unopened and sealed in its original packaging) and accompanied by the original sales receipt or any other form of proof of purchase. For Goods purchased On-Line, such can be returned by courier (at your expense and risk) to the dispatching store and not the manufacturer. We accept no responsibility, nor will We refund any monies where returned Goods are not received by Us, or in the event the returned Goods received by Us is in any way broken or damaged or have not been stored or used in a proper manner.

If We Have Sent You Faulty/Incorrect Goods
We apologise if You have received a faulty Goods or the incorrect item purchased, and sincerely regret any inconvenience this may cause.  Please contact Us immediately on +06 876 6030 between business hours 8.00am-5.00pm Monday to Friday, except public holidays or email and We will work with You to arrange either:

  • Send the Goods You originally purchased and arrange for pick-up of the incorrect item We sent at the same time
  • Replacement Goods
  • Refund



Once Your return is received and inspected, We will send You an email to notify You that we have received Your returned Goods.  We will also notify You of the approval or rejection of Your refund.

Provided Your refund claim is approved, then Your refund will be processed, and a credit will automatically be applied to Your credit card or original method of payment, within seven (7) business days.

Late or missing refunds (if applicable)

If You haven’t ’received a refund yet, first check Your bank account again. Then contact Your credit card company, it may take some time before Your refund is officially posted to Your account.  Lastly, contact Your bank, as often chargebacks to credit card accounts take longer to process generally.

Sale Goods (if applicable)

Only regular priced Goods may be refunded, unfortunately, sale Goods cannot be refunded.

Exchanges (if applicable)

We only replace Goods if they are defective or damaged.  If You need to exchange the Goods for the same item, send Us an email at and send Your Goods for exchange to: 407 Eastbourne Street West, Hastings, Hawkes Bay NZ 4122.


If the Goods are marked as a gift when purchased and shipped directly to You then You will receive a gift credit for the value of Your return.  Once the returned Goods are received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to You later, We will send a refund to the gift giver and he/she will find out about Your return.

Damaged Goods

If You suspect Your Goods have been damage during delivery, please keep the original packaging as Our courier will collect the entire package, and inspection will occur at this time.

Out of Stock Goods

If the Goods You purchased is not available, We will contact You and give You the opportunity to choose from the following in accordance with consumer law:

  • Refund
  • Wait for Us to get one for You
  • Choose another Goods



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